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RETURN AND REFUND POLICY

At RipeMoment, we prioritize customer satisfaction and take great care in delivering the freshest and highest-quality mangoes. However, we understand that issues may arise, and we have outlined our Return and Refund Policy to ensure a smooth experience for our customers.

Cancellation Policy

  • Orders can be cancelled within 1 hours of placing the order. Once the order is processed or shipped, cancellations will not be accepted.

  • To cancel your order, please contact our customer support team at hello@ripemoments.com or call us at +91 98866 63979.

  • If your cancellation request is approved, the refund will be processed within 48-72 business hours.

Return and Replacement Policy

Since mangoes are perishable items, we do not accept returns. However, if you receive a damaged or defective product, we offer a replacement under the following conditions:

  • If your mangoes arrive damaged, crushed, overripe, or spoiled, please report the issue within 12 hours of delivery.

  • Send an email to support@ripemoments.com with your order details, images, or video proof of the damaged mangoes.

  • After verification, we will either replace the damaged product or issue a partial/full refund based on the situation.

  • We do not accept returns for reasons related to taste preferences, size variations, or minor surface blemishes, as mangoes are natural products with inherent variations.

Refund Policy

  • If a refund is applicable, it will be processed in the same mode of payment used during the purchase.

  • Refunds typically take 4-7 business days to reflect in your account. If the refund is delayed, please check with your bank.

  • Refunds will only be provided for orders that qualify under our damage or quality issue policy.

  • Once a refund is issued, you will receive an email confirmation with transaction details.

Non-Refundable Situations

  • Orders are delayed due to unforeseen circumstances such as weather conditions, courier issues, or natural calamities.

  • Minor variations in size, shape, or ripeness of the mangoes, as these are natural factors.

  • Incorrect address or failure to receive the order due to customer unavailability.

Need Help?

  • For any queries or assistance regarding refunds, replacements, or cancellations, feel free to contact us at:
    Email: hello@ripemoments.com
    Phone: +91 98866 63979

We appreciate your trust in RipeMoment and are committed to delivering the finest mangoes to your doorstep!

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